Frequently Asked Questions
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Most Popular Questions
ATTENTION: DUE TO COVID-19 USPS HAS SUSPENDED SHIPMENTS AS OF JULY 2, 2020 TO THE COUNTRIES LISTED IN THE LINK BELOW. PLEASE SELECT UPS OR DHL FOR SHIPMENT!
How do I use your products?
Product instructions and directions can be found on the product label, website, and even discussed and demonstrated on my YouTube channel
HOW SHOULD I CARE FOR MY HAIR?
If you have specific questions regarding your specific hair/scalp situation, I recommend a private personalized hair consultation so we can discuss in detail your current hair/scalp issues, current hair regimen, and co-develop a new hair regimen using my products to address your concerns. Please Schedule a personal consultation HERE
Or View our YouTube For General Alopecia Hair Care Advice HERE
I have made and order but wish to add or remove an item, how can I do that?
Unfortunately, once an order is placed I am unable to modify or amend!
How can I track my package?
Once an order is placed an order confirmation email is sent and an email regarding tracking information is to follow.
I am interested in ordering a product, how can I order?
To order products, please visit our website www.blackhairandskincare.com, desired products can be added to your cart and prompts will guide you through the checkout process.
I cannot find a product, when will it be back in stock?
Due to high demand, I am very diligent on removing products that are out of stock to discourage backorders. Should you desire a specific item and you are unable to find it on the website, please feel free to email me firstname.lastname@example.org and let me know as all products are made based on demand and I will keep you posted on the product return